JAKOBSEN, M.; LUEG, R. The Balanced Scorecard: the illusion of maximization without constraints. Proceedings of Pragmatic Constructivism, [S. l.], v. 2, n. 1, p. 10–15, 2012. DOI: 10.7146/propracon.v2i1.16672. Disponível em: https://www.propracon.com/article/view/16672. Acesso em: 6 may. 2024.